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4 Contact center tools that will enhance the customer experience

In any industry, professionals need advanced tools to successfully perform their duties. And of course, the same thing is true for contact center managers. They need a combination of management and tech tools so they can boost their performance. Leveraging these will help them manage customer interactions effectively, boost employee engagement, and improve the quality of their services. Read more

5 Signs a bilingual call center excels in multiple channels

In recent years, as several communication platforms emerged, “multichannel” has become the buzzword in customer service. This is the response of outsourcing companies to the increasing demand of customers for mobile- and web-based solutions. Brands need to be flexible to be able to connect easily with their target customers, and thus, it has become every enterprise’s aim to offer services using multiple platforms. Read more