Japanese Call Centers - About Us Page

About Us

Japanese Call Centers is a bilingual customer support outsourcing firm that provides voice and non-voice services to businesses catering to the Japanese-speaking demographic across the globe. Based in Southeast Asia’s leading outsourcing destination, the Philippines, our company empowers international businesses to have topnotch customer service and technical support delivered using the Japanese language.

With over 125 million speakers worldwide, the Japanese language or Nihongo remains to be one of the most in-demand languages that businesses use in engaging with their target customers. The demand for Japanese customer service is felt even more by companies wanting to expand their operations to the Asian market. We respond to this call by delivering quality bilingual call center services that can help our clients connect with their Japanese customers better.

Founded in 2006 as a telemarketing firm, Japanese Call Centers later moved its operations from San Carlos, California to Makati City, the Philippines’ prime business district. Upon its transfer to the country, our company saw promise in the multinational multicultural hub’s pool of native speakers of several foreign languages, including Nihongo. With the goal of tapping the bilingual workforce in the Philippines, Japanese Call Centers expanded its roster of call center support service to include phone, live chat, and email customer support.

To ensure that our clients get to deliver the best customer experience, we prioritize native Nihongo speakers when recruiting Japanese call center agents. With the use of quality language and cultural training programs, we hone our workforce to become the the best pool of bilingual customer support agents that can help you serve your Japanese customers better.

By outsourcing to Japanese Call Center in the Philippines, you enable your business to gain a stronger foothold in the Asian market. You also allow your brand to be more welcoming to Japanese customers and instill loyalty and trust among them. While we take charge of your bilingual customer support needs, you can now focus on your core operations that are essential to your business growth.